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Help
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How can we help you?
Please find responses to your questions below:
FAQs
What is a Quest?
Quest is a self-guided city exploration tour in game form with interesting real-life challenges.
Can I play a Quest at home?
No. This is a real-world game tour. You have to go to the starting point and visit places to find the answers.
Can I read again the stories in my Quest after finishing my trip?
After coming back to your home, you can enjoy all of the stories again and again.
Can I re-play the Quest?
Yes. You can play as much as you love.
How can I pay?
Currently, you can pay by credit card, domestic ATM, bank transfer and ZaloPay.
How about the cancellation policy?
Please read
here.
In case the app crashes, what should I do?
Please call the hotline 0969 488 442.
Are the places in Quest safety during Covid-19 period?
With indoor tours: Please comply with covid-19 safety standards at each place.
With outdoor tours: The application OnTripquest will be your digital guide. You enjoy privately. No contact with strangers, adapting to the covid-19 situation completely.
Still need help?
Please contact:
Hotline:
0969 488 442
Email:
hello@ontripquest.com